faq

1. How to Send Gift Certificates?

To send a Gift Certificate you need to go to our Send Gift Certificate Page. You can find the link to this page in the Shopping Cart Box in the right hand column of each page. When you send a Gift Certificate, you need to specify the following. The name of the person you are sending the Gift Certificate to. The email address of the person you are sending the Gift Certificate to. The amount you want to send. (Note you don't have to send the full amount that is in your Gift Certificate Account.) A short message which will appear in the email. Please ensure that you have entered all of the information correctly, although you will be given the opportunity to change this as much as you want before the email is actually sent.

2. Are the pictures true or false?

All of the pictures are definitely taken by ourselves,The color phenomenon may occurred only in a few pictures, check them clearly before take the item into your cart.

3. What happens if the products I ordered are out of stock?

If our logistic center informs us of the shortage of the products you ordered in 24 hours, we will contact with you timely and tell you how long it will take for your products to be sent out.
If the time is too long for you to wait, we will handle with your refunding in time. If you think you could wait, we will inform you of the receiving day when we have gotten the shipping information from our factory. You could change for another style of products, of course. Maybe you will find other products which are more suitable to you or you could get the products you like more quickly.

4. What if my items are faulty?

It's not a problem. you can contact us within 3 days of delivery to let us know, and we will inform you of the delivery date. Then we can make some changes about your purchase immediately. We will endeavour to sort this out for you.

5. I want to make an order but i am outside the UK, is there a chance I may receive customs charges?

Yes, there is always this chance when you are ordering from outside the UK, please check with your postal service before placing an order as it is the buyers responsibility for any charges.

6. Do you have the secure services? Am I safe submitting my credit card information to you over the Internet?

Yes, you are safe in submitting your credit card information over the Internet. Our websites are hosted by Pair Networks. Their servers are extensively tested against security exploits. All unnecessary services are disabled, all security patches are up-to-date, and servers are audited regularly for attempted break-ins. Their systems administrators actively maintain awareness of new security developments. Their custom network monitoring systems ensure that attacks are identified and responded promptly.

7. How can you deal it when problems occur?

For any queries regarding the Gift Certificate System, please contact the store by email at service@up2youxi.com. Please make sure you give as much information as possible in the email.